Terms of service

These terms are an agreement between [REGISTERED COMPANY NAME] ([CAC REGISTRATION NUMBER]), registered at [REGISTERED ADDRESS], which operates CrowdBuzz, and you.

They apply whether you are an organiser selling tickets through CrowdBuzz, or an attendee buying one. Some clauses apply only to one or the other, and say so.

By creating an account or buying a ticket you accept these terms. If you do not accept them, do not use the service.

CrowdBuzz is software that lets an organiser sell tickets and check people in at the door. That is the whole of what we provide.

We are also not a bank, and we do not provide payment services. Card and transfer payments are processed by a licensed payment provider, on their terms as well as ours.

• You must be at least 18 and able to enter a contract.
• The details you give us must be accurate, and you must keep them up to date — particularly your bank account.
• You are responsible for what happens under your account, and for keeping your password to yourself.
• One person or organisation, one account. Do not create an account on behalf of somebody else without their authority.

Tell us promptly if you think somebody else has got into your account.

Anybody can create a draft. Putting a paid event on sale requires a verified bank account first, because there would otherwise be nowhere for the money to go. Free events can be published without one.

As the organiser you are responsible for:

• The event actually happening, as described, at the time and place advertised.
• Everything on your event page being accurate — the date, the venue, the price, the line-up, the restrictions.
• Any licence, permit, insurance or permission the event needs.
• Safety, capacity limits and access at the venue.
• Whatever you promise your attendees, including any age limit or dress code you set.

We charge a percentage of each paid ticket sold, subject to a cap per ticket, and nothing at all below a minimum ticket price or on a free event. The current rate, cap and floor are published in full on our pricing page, and the fee charged on any order is itemised on that order.

• Tickets under ₦2,000, and free tickets, carry no fee at all.
• The fee is taken at the moment of sale. There is no invoice and nothing to pay separately.
• If a ticket does not sell, there is no fee.
• You may choose, per event, to add the fee to the buyer's total instead of absorbing it. Where you do, the buyer sees it as a separate line before paying.
• We may change our fees. Changes take effect for events published after we announce them, never retroactively for tickets already sold.

Your payment provider charges its own processing fees. Those are separate from ours, are set by them, and would apply on any platform.

Because of this, how quickly funds reach you is a matter for your bank and the payment provider, not for us. We are not in the middle and can neither delay nor accelerate a settlement.

It also means we cannot reverse a payment that has already settled to you. See clause 7.

Refunds are the organiser's responsibility. You set your own refund policy and you must state it on your event page. If you cancel, move or materially change an event, you are responsible for refunding your attendees.

We cannot issue a refund out of money we never received. Where a refund is due, it comes from the organiser.

If an attendee reverses a payment through their bank — a chargeback — the amount, and any fee the payment provider charges for it, is recoverable from the organiser whose event it relates to. You agree to reimburse us for any such amount we are debited in respect of your events, and we may set it off against fees or other sums.

Where an event is repeatedly disputed, or we have reasonable grounds to believe it will not take place, we may stop ticket sales for it.

• Your ticket is permission to attend, granted by the organiser and subject to their terms and the venue's.
• Each ticket admits one person once. A ticket that has already been scanned will not be accepted again.
• Do not share, screenshot or resell your ticket for profit — a duplicated code will be refused at the door.
• Your contract for the event is with the organiser. Refunds, cancellations and complaints about the event go to them first.
• We will pass on what we can to help you reach the organiser, but we cannot make them refund you.

You may not use CrowdBuzz to sell tickets to, or in connection with:

• Anything illegal under the laws of Nigeria or of the country where the event takes place.
• An event you have no right or authority to run.
• Gambling, lotteries or anything requiring a licence you do not hold.
• Events promoting violence, hatred or discrimination against people.
• Anything designed to defraud attendees, including events you do not intend to hold.
• Sales that exist to move or disguise the origin of funds.

We may remove an event, suspend an account and report the matter where we reasonably believe this clause has been broken.

Event titles, descriptions, images and anything else you upload remain yours. You give us permission to host, display and reproduce that material for the purpose of running the service and showing your event page — nothing more.

You must have the right to use whatever you upload. Do not use images you do not have permission for.

The list of people who bought tickets to your event is yours, and you are responsible for it under data protection law in your own right — not as an extension of us. If you export it or market to it, that is your decision and your obligation.

Our privacy policy explains what we do with personal data.

We work to keep the service running and the door scanner working on the night. We do not guarantee it will be uninterrupted or error-free, and we may take it down for maintenance.

Every ticket carries a short code as well as a QR code, so a door can keep working if a camera or a connection fails. We recommend you export your attendee list before an event as a fallback.

You may stop using the service at any time. There is no minimum term and no notice period.

We may suspend or close an account that breaches these terms, that we reasonably believe is being used fraudulently, or where we are required to by law. Where it is safe and lawful to do so we will tell you why.

Tickets already sold for a genuine upcoming event remain valid where we are able to honour them.

Nothing here limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, and because we are not the seller of the ticket, we are not responsible for an event being cancelled, changed or falling short of what was promised. That sits with the organiser.

Our total liability to you in connection with the service is limited to the fees we earned from you in the twelve months before the claim. We are not liable for lost profit, lost revenue or lost opportunity.

We may update these terms. The date at the top shows when they last changed. Where a change materially affects you we will give notice before it takes effect. Continuing to use the service after that means you accept the new version.

These terms are governed by the laws of Nigeria, and the courts of Nigeria have jurisdiction over any dispute.

If any part of these terms is found unenforceable, the rest continues to apply.