How it works

The questions you have
before the first one sells.

Getting paid, giving money back, and getting people through the door. Four minutes end to end.

Getting paid

The part worth reading twice, because it is the part that is different here.

When do I get my money?: As each ticket sells. The payment splits at the moment your buyer pays: your share goes to your bank account and our fee comes to us, in the same transaction. There is no wallet holding your money, no balance to watch, and nothing to withdraw.
So I am not waiting until after the event?: No. That is the part most platforms do differently and it is the main reason this one exists. Money from a ticket sold in October is in your account in October, not after the December night.
Where exactly does it land?: The bank account you verify when you set up payouts. We never hold it, so we cannot send it anywhere else — that is a property of how the payment is built, not a promise about how carefully we behave.
What do you actually take?: 4.7% of each paid ticket, held at ₦3,500 once the ticket is expensive enough. On a ₦20,000 ticket that is ₦940. On genuinely expensive tickets the cap steps up, but we never take more than ₦5,000 from a single one, whatever you charge. Under ₦2,000 a ticket we charge nothing, and free events cost nothing at all.
Is there a monthly fee?: No. No plan, no signup fee, no charge for extra events or extra ticket types. If you sell nothing, you pay nothing.

Nobody plans for these and everybody eventually needs them.

A buyer wants their money back. What happens?: You refund them yourself, from the order in your dashboard. It asks you to confirm the amount and to say why — the reason is what explains the row to you in three months — and the money goes back to the card they paid with. The decision is yours: we never refund anybody’s buyer on our own.
Does your fee come back too?: Yes, in proportion. Refund the whole order and the whole fee comes back; refund half and half of it does. It is worked out and recorded the moment you press the button — you do not have to ask, and you do not have to remember. We should not keep a cut of a sale that did not happen.
What if I have to cancel the whole event?: Refund the orders from your dashboard, or message us and we will do them together if there are a lot. You can message everybody who bought a ticket from the event’s own page, so they hear what happened from the person they bought from — which is the only version of that message anybody actually wants to receive.
Somebody says they were charged twice.: Check the order in your dashboard first — a card that was declined and retried often shows as two attempts on their statement but only one real charge, and it settles itself within a few days. If there really are two orders, send us both references and we will refund one.

What actually happens at the door, including the bit that does not work yet.

How do people get in?: Every ticket carries a QR code. On the night you open the scanner on your phone, point it at their screen, and it says yes or no. Nothing to install and no special hardware.
Can the same ticket be used twice?: No. A ticket is marked as used the moment it is scanned, so a screenshot passed to a friend is refused at the door. The scanner tells you when a code has already been through.
What if the internet is bad at the venue?: This is the honest one: the scanner needs a connection to check a ticket against the list. If your venue has no signal, load your attendee list before you go — you can export it — and check names against it instead. An offline scanner is on the list of things to build.
Somebody turns up without their ticket.: Search their name or email in the attendee list and let them in from there. Their ticket also arrives by email, so getting them to search their inbox for it usually solves it faster than a queue does.

Ask before you need the answer, not during the night. A real person reads it.